Last updated: December 2024
TuneMax Chennai is committed to providing high-quality automotive tuning and customization services that meet customer expectations. Our refund policy is designed to protect both customers and our business while ensuring fair treatment for all parties. Refunds are considered on a case-by-case basis depending on the specific circumstances, stage of project completion, and nature of the services provided.
Due to the specialized nature of automotive tuning and customization services, many of our services involve custom work that cannot be easily returned or resold. Therefore, our refund policy takes into account the unique aspects of custom automotive work including parts procurement, labor investment, and the irreversible nature of many modifications.
We strongly encourage customers to thoroughly discuss their requirements and expectations during the consultation phase to minimize the likelihood of dissatisfaction and refund requests. Clear communication and detailed service agreements help ensure that both parties understand the scope and expected outcomes of each project.
Initial consultations are typically provided at no charge, and therefore no refund considerations apply to basic consultation services. However, detailed diagnostic services or extensive consultation work may involve charges that are subject to refund consideration if services are cancelled before completion.
Deposits paid to secure service appointments or begin project planning may be refundable if cancellation occurs more than 48 hours before the scheduled start date. Cancellations with less than 48 hours notice may result in partial or full forfeiture of deposits depending on the circumstances and any preparations already undertaken on behalf of the customer.
If TuneMax Chennai must cancel or postpone services due to circumstances within our control, full deposit refunds will be provided promptly. Force majeure events or circumstances beyond our control may result in rescheduling rather than refund, though customers may choose to cancel and receive appropriate refunds based on work completed.
Custom-ordered parts, specially manufactured components, or modified parts that have been installed or altered for a specific vehicle are generally not eligible for refund. This includes ECU tuning, custom fabrication work, paint mixing, and other services that result in products specifically tailored to individual vehicles and cannot be resold to other customers.
Standard parts that have not been installed, modified, or opened may be eligible for refund minus restocking fees, provided they are returned in original condition within a reasonable timeframe. Restocking fees typically range from 15% to 25% of the part cost to cover handling, inspection, and administrative costs associated with returns.
Electronic components, software, tuning maps, and other digital products are generally not eligible for refund once delivered or installed due to their intellectual property nature and the impossibility of ensuring complete removal or preventing unauthorized copying. Exceptions may be made for demonstrably defective products that cannot be corrected through troubleshooting or updates.
Labor charges for completed work are generally not refundable as the time and expertise have been expended and cannot be recovered. However, if work is demonstrably defective and cannot be corrected through reasonable remedial efforts, partial refunds may be considered based on the specific circumstances and the portion of work that cannot be satisfactorily completed.
Installation services, tuning work, and custom fabrication that have been completed according to specifications are not eligible for refund simply due to customer preference changes or satisfaction issues unrelated to workmanship quality. Customers are encouraged to carefully consider their requirements before authorizing work to begin.
If project specifications are changed significantly after work has begun, additional charges may apply for completed work that no longer meets the revised requirements. Refunds for original work may not be available if the work was completed correctly according to the original specifications agreed upon at project commencement.
Defective workmanship covered under our warranty will be corrected at no additional charge rather than refunded. Our primary obligation under warranty coverage is to repair or redo defective work to meet the original specifications and quality standards. Refunds are considered only when repeated attempts to correct warranty issues have been unsuccessful.
Parts failures covered under manufacturer warranties will be handled through the appropriate warranty process with the parts supplier. TuneMax Chennai will assist with warranty claims and provide necessary documentation, but refunds from our company are not typically provided for parts failures covered by manufacturer warranties.
If warranty repairs require significant additional customer expense or extended vehicle downtime beyond reasonable limits, alternative compensation including partial refunds may be considered. However, the primary remedy for warranty issues remains correction of the defective work or replacement of defective parts.
Subjective dissatisfaction with completed work that meets the agreed specifications and quality standards does not automatically qualify for refunds. Customers are expected to thoroughly discuss their expectations and requirements during the consultation phase to ensure alignment with our capabilities and their desired outcomes.
Performance expectations that were not clearly documented in service agreements or that exceed the realistic capabilities of the modifications performed may not be grounds for refund. We strive to set realistic expectations during consultations and document agreed-upon goals to minimize disputes about expected outcomes.
Aesthetic preferences regarding custom work such as paint color, interior materials, or styling elements are generally not refundable once work is completed according to customer specifications. Color matching, material samples, and mockups are provided during the planning phase to minimize aesthetic dissatisfaction with completed work.
All refund requests must be submitted in writing with detailed explanation of the circumstances and specific grounds for the refund request. Requests should include relevant documentation such as service agreements, receipts, and any correspondence related to the services in question. Verbal refund requests will not be processed without written confirmation.
Refund requests will be reviewed by our management team within 15 business days of receipt. Complex cases may require additional time for investigation, parts inspection, or consultation with suppliers or technical specialists. Customers will be notified of any delays in the review process and provided with estimated resolution timeframes.
Approved refunds will be processed within 30 days of approval and will be issued using the same payment method as the original transaction when possible. Credit card refunds may take additional time to appear on customer statements depending on the policies of the card issuer. Alternative refund methods may be arranged when the original payment method is no longer available.
In cases where projects are cancelled after work has begun, partial refunds may be calculated based on the percentage of work completed, parts that can be returned, and costs already incurred on behalf of the customer. Pro-rated refunds attempt to fairly allocate costs and provide reasonable compensation for work that cannot be completed or delivered.
Setup costs, diagnostic fees, and preparation work may not be refundable even when projects are cancelled early, as these services provide value and incur costs regardless of project completion. The allocation of non-refundable costs will be explained during the consultation phase and documented in service agreements.
Parts that have been specially ordered or modified cannot typically be returned for refund, and customers may be responsible for these costs even if the overall project is cancelled. Standard parts that can be returned to suppliers may qualify for partial refund minus restocking fees and return shipping costs.
Customers who disagree with refund decisions may request a secondary review by submitting additional documentation or clarification of their concerns. Appeal requests should provide new information or perspective that was not considered during the initial review process. The appeals process is designed to ensure fair consideration of all relevant factors.
Independent mediation may be suggested for complex disputes where refund determinations are difficult to resolve through normal review processes. Mediation costs are typically shared between parties and can provide neutral perspective on disputed issues. Both parties must agree to participate in mediation for this option to be pursued.
Legal disputes regarding refunds will be handled according to the dispute resolution procedures outlined in our Terms of Service. We prefer to resolve refund disputes through direct communication and fair consideration of all circumstances rather than through formal legal proceedings whenever possible.
This refund policy may be updated periodically to reflect changes in business practices, legal requirements, or industry standards. Customers will be notified of significant policy changes through our website, email communications, or direct notification depending on the nature and impact of the changes.
Changes to the refund policy will not retroactively affect services already contracted or completed under previous policy versions unless such changes are beneficial to customers. New policy terms will apply to services contracted after the effective date of policy changes.
Customers are encouraged to review this refund policy before engaging our services and to discuss any questions or concerns during the consultation phase. Understanding refund terms and limitations helps ensure realistic expectations and reduces the likelihood of disputes after services are completed.