Last updated: December 2024
At TuneMax Chennai, we collect various types of information to provide and improve our automotive tuning services. We collect personal information that you voluntarily provide to us when you express interest in obtaining information about us or our products and services. This includes information provided through our contact forms, phone calls, emails, and in-person consultations at our facility.
The personal information we collect may include your full name, email address, phone number, postal address, vehicle details including make, model, year, and current modifications. We also collect information about your specific tuning requirements, preferences, and any special requests you may have for your vehicle customization project.
Additionally, we may collect technical information about your vehicle during consultations and diagnostic procedures, including engine specifications, performance data, and modification history. This information helps us provide accurate quotes and deliver optimal tuning solutions tailored to your specific vehicle and requirements.
We use the information we collect for legitimate business purposes including providing quotes for our services, scheduling appointments, and communicating about your vehicle tuning projects. Your contact information enables us to reach out regarding project updates, completion notifications, and any necessary consultations during the modification process.
We also use your information to improve our services by analyzing customer preferences and feedback to develop new tuning solutions and enhance existing ones. Vehicle information helps us maintain accurate records of work performed, warranties provided, and future service recommendations specific to your vehicle's modifications and maintenance needs.
Your information may be used for administrative purposes such as invoicing, payment processing, and maintaining customer service records. We may also use aggregated, non-personally identifiable information for business analysis, marketing research, and to improve our overall service quality and customer experience.
TuneMax Chennai does not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except as outlined in this privacy policy. We may share your information with trusted service providers who assist us in operating our business, conducting our services, or servicing you, as long as those parties agree to keep this information confidential.
We may share vehicle-specific information with parts suppliers and manufacturers when necessary to source appropriate components for your customization project. This sharing is limited to information directly relevant to parts compatibility and ordering, and we ensure all partners maintain appropriate confidentiality standards.
We may also disclose your information when we believe in good faith that disclosure is necessary to comply with applicable laws, regulations, or legal processes, or to protect the rights, property, or safety of our company, customers, or others. In the event of a business merger, acquisition, or sale, customer information may be transferred as part of the business assets.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols include secure data storage systems, encrypted communication channels, and restricted access to customer information on a need-to-know basis among our staff members.
Physical security measures are in place at our facility to protect paper documents and electronic devices containing customer information. All staff members receive training on data protection and privacy procedures, and access to customer information is logged and monitored. We regularly review and update our security measures to address emerging threats and maintain compliance with applicable regulations.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents and notifying affected customers in accordance with applicable law if a breach occurs that may compromise their personal information.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing ongoing customer service, warranty support, and maintaining business records as required by law. Customer project information is typically retained for a minimum of seven years to support warranty claims and future service needs.
Vehicle modification records and technical data are maintained indefinitely to support future service requests, safety recalls, and warranty obligations. Contact information is retained until you request its removal or we determine it is no longer necessary for business purposes, whichever occurs first.
When personal information is no longer needed, we securely dispose of it using appropriate methods including secure deletion of electronic records and proper destruction of physical documents. We maintain logs of data disposal activities to ensure compliance with our retention policies and applicable regulations.
You have several rights regarding your personal information held by TuneMax Chennai. You may request access to the personal information we hold about you, including details about how we collect, use, and share this information. You can also request corrections to any inaccurate or incomplete personal information in our records.
You have the right to request deletion of your personal information, subject to certain limitations such as legal requirements to retain business records or ongoing warranty obligations. You may also object to certain uses of your information or request that we limit how we process your personal data.
To exercise any of these rights, please contact us using the information provided in this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests to protect the security of your personal information.
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. Cookies are small text files stored on your device that help us remember your preferences and improve website functionality. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a specified period.
We use cookies to analyze website traffic, track user interactions, and optimize our content for better user experience. This includes understanding which pages are most popular, how visitors navigate our site, and identifying areas for improvement. We also use cookies to remember your form inputs and preferences during your visit.
You can control cookie settings through your browser preferences, including blocking or deleting cookies. However, disabling cookies may affect some website functionality and your user experience. We respect your cookie preferences and provide clear options for managing consent through our cookie banner when you first visit our website.
Our website may contain links to third-party websites, social media platforms, or services that are not operated by TuneMax Chennai. This privacy policy does not apply to third-party sites, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.
We may use third-party services for website analytics, payment processing, or other business functions. These service providers are contractually obligated to protect your information and use it only for the specified purposes. We carefully select third-party partners based on their security standards and privacy practices.
When you interact with third-party content on our website, such as embedded videos or social media widgets, those interactions may be governed by the third party's privacy policy. We recommend reviewing the privacy practices of these services before providing any personal information through their platforms.
With your consent, we may send you marketing communications about our services, special offers, new service announcements, and automotive industry insights that may be of interest to you. These communications may be sent via email, phone, or text message, depending on your preferences and consent provided.
You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails, contacting us directly, or updating your communication preferences. Opting out of marketing communications will not affect transactional communications related to your service appointments, project updates, or other business-related correspondence.
We respect your communication preferences and will honor opt-out requests promptly. We maintain separate opt-in records for different types of communications and allow you to customize which types of messages you receive from us while maintaining essential service-related communications.
TuneMax Chennai reserves the right to update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will notify customers through our website, email communications, or other appropriate channels depending on the nature of the changes.
We encourage you to review this privacy policy regularly to stay informed about how we protect your information and your rights. The "Last updated" date at the top of this policy indicates when the most recent changes were made. Continued use of our services after policy updates constitutes acceptance of the revised terms.
For significant changes that materially affect how we handle your personal information, we may seek additional consent or provide more prominent notice. We maintain records of policy versions and changes to ensure transparency and compliance with applicable regulations regarding privacy policy modifications.